Exchange & Refund Policy

This English text is a reference translation provided for convenience. kory operates under the laws of the Republic of Korea, and the Korean version prevails in the event of any discrepancy or dispute. The Korean original is available at kory.kr/refund.html.

kory (YIDING COMPANY) · Withdrawal, exchange and return guidance · Effective 2026-08-20

1. Withdrawal of subscription (order cancellation)

Under Article 17 of the Act on the Consumer Protection in Electronic Commerce, a user may request withdrawal (return and refund) within 7 days of receiving the goods. Withdrawal may be restricted in the following cases.

• The goods have been lost or damaged for reasons attributable to the user
• The value of the goods has significantly decreased through use or partial consumption
• Resale has become difficult for reasons of hygiene or opened packaging (items whose value is impaired once opened)

2. How to request an exchange or return

Before dispatch, you can request cancellation from the Account · Order lookup screen. After dispatch, send your order number and reason by email to hello@kory.kr. Receipt and progress are communicated through your order history and by email.

3. Refund processing

• Once the returned goods have been checked, the refund is issued within 3 business days .
• Credit card and simple-payment transactions are handled as a payment cancellation (authorization reversal); depending on the card issuer or payment provider this can take a few additional business days.
• For overseas payments, the refunded amount and timing may vary with the payment method and exchange rate.

4. Return shipping cost

• Defective goods, wrong delivery or other fault of the Company: paid by the Company
• Exchange or return due to a change of mind: paid by the user

5. Defects and wrong deliveries

If an item is defective or the wrong item arrives, let us know at hello@kory.kr as soon as possible after receipt and we will exchange or refund it at no shipping cost to you.

6. Shipping

Shipping is ₩3,000, and orders of ₩50,000 or more are shipped free.

As a rule we dispatch the same day or the next business dayafter payment is confirmed, and delivery follows within 1–2 business days . (Delays can occur during busy periods, holidays or for remote areas; we will let you know if that happens.)

Business information

Company YIDING COMPANY · Representative HEEWAN KOO · Business registration 210-29-50637 · E-commerce registration 2025-Goyang Deogyang-2338
Address 10 Cheongcho-ro, Building A, AA17-1723, Deogyang-gu, Goyang-si, Gyeonggi-do, Republic of Korea
Customer service +82-31-976-5097 · Email hello@kory.kr