FAQ
Frequently asked questions
The questions we are asked most — about the brand, the products, shipping, exchanges and wholesale. If yours isn't here, write to hello@kory.kr.
What kind of brand is kory?
kory is a travel souvenir brand that puts the memory of a trip to Korea into things you use every day. It is run by YIDING COMPANY and started in 2026. The standard we hold ourselves to is simple: not a decorative keepsake that ends up in a drawer, but something you keep using long after you go home. Our slogan is Small Things, Big Memories.
What do you sell?
Six products: hair rollers, scarves, EVA slides, neck pillows, hair ties and claw clips. The sand timer is in preparation. Every item comes in a kory korea version and one for each city.
How much do they cost?
Hair roller 2P is ₩6,900; hair tie 5P, claw clip, scarf and neck pillow are ₩9,900 each; the EVA slide is ₩12,900. We set the range around ₩10,000 so you can pick one up mid-trip without thinking twice.
Where are they made?
Design and product planning happen in Korea; manufacturing is done by OEM factories in China. The country of origin is China. What kory sells is a memory of Korea rather than an object made in Korea, and we state the manufacturing country plainly instead of blurring it.
Where can I buy them?
From the official online store at kory.kr. Offline stockists are in preparation, and we will list them on the Stockists page as they are confirmed.
How long does shipping take?
Shipping is ₩3,000, free on orders over ₩50,000. We dispatch the same day or the next business day after payment is confirmed, and delivery takes 1–2 business days after that. Busy periods, holidays and remote areas can add delay; if that happens we will let you know.
Can I exchange or return an item?
You may withdraw your order and request a return or refund within 7 days of receiving the goods. Once we have checked the returned item, we issue the refund within 3 business days. We cover return shipping for defects or wrong deliveries; the customer covers it for a change of mind. Before dispatch you can cancel from the order lookup screen; after dispatch, email hello@kory.kr with your order number and reason.
What payment methods do you take?
KakaoPay and credit card. All payments are charged in Korean won (KRW).
What sizes do the slides come in?
Black comes in 255, 265 and 275 mm; pink in 235, 245 and 255 mm. The available sizes differ by color, so choose the color first on the product page and then the size.
How big is the scarf?
A 60 × 60 cm square — sized to wear at the neck or tie to a bag. Material and full specifications are on the scarf product page.
How many cities are there, and how do they differ?
Four: Korea, Seoul, Busan and Jeju. Instead of drawing landmarks, we translate each place's mood into line, color and texture. Korea comes from the Taegeuk and the moon jar, Seoul from the curve of a hanok eave, Busan from the sea, and Jeju from tangerines and volcanic rock.
Do these work as gifts for friends abroad?
That is exactly what they were made for. They are light and small enough for a suitcase or an envelope, and they are everyday items that make sense even to someone who has never been to Korea.
Who do I contact about wholesale or stocking kory?
For duty-free shops, hotels, museum stores, concept stores and souvenir shops, write to hello@kory.kr. Wholesale pricing, minimum order quantity and inner-box counts are covered on the wholesale page.
How do I reach customer support?
Email hello@kory.kr or call +82-31-976-5097. We reply within 1–2 business days.
Didn't find your answer?
Email hello@kory.kr · Phone +82-31-976-5097 · reply within 1–2 business days